Plans & Subscriptions
Plan tiers, what each unlocks, and how to subscribe, upgrade, or manage your plan.
Sysevo is sold as a done-for-you build plus a monthly platform fee. You are not buying a login and a tutorial — our team builds and connects your voice agents, configures your CRM, wires your integrations and takes you live, and after that the whole platform is yours to extend.
There are three tiers: Launch, Growth and Command. This guide explains what each one costs, exactly what it unlocks, how minutes and other allowances work alongside it, how to upgrade, and what happens when you hit a limit.
In this guide
- The three tiers at a glance
- What "done-for-you" actually means
- What each tier unlocks — the full capability comparison
- Allowances: minutes, agents, seats, numbers, storage, sends and credits
- Buying a tier: the checkout flow
- Upgrading, and how proration works
- Legacy plans — what happens if you were on Free, Starter, Growth, Business or Enterprise
- Add-ons and custom work
- What a locked feature looks like
- Frequently asked questions
1. The three tiers at a glance
| Launch · Tier 01 | Growth · Tier 02 | Command · Tier 03 | |
|---|---|---|---|
| Build fee (one-time) | $9,500 | $19,500 | $35,000 |
| Monthly platform fee | $950 | $1,950 | $3,500 |
| Minimum term | 12 months | 12 months | Negotiated |
| Agents built for you | 1 | 3 | Up to 10 |
| Agents you may run | 10 | 20 | Unlimited |
| Included minutes / month | 2,500 | 5,000 | 10,000 |
| PAYG beyond included | $0.14/min | $0.12/min | $0.10/min |
| Phone numbers | 10 | 20 | Unlimited |
| Team seats | 3 | 10 | Unlimited |
| Simultaneous live calls | 8 | 14 | 20 |
| Go-live | ~2 weeks | 3–4 weeks | 6–8 weeks, phased |
| Support | Email · 30-day check-in | Priority · quarterly review | Dedicated CSM + SLA |
Who each tier is for
- Launch — owner-operated businesses losing calls and leads. Stop the bleeding, get organised. Best for owner-run businesses under roughly $2M turnover.
- Growth — growing teams juggling six tools. Consolidate the stack and put sales on autopilot. Best for 10–50 staff.
- Command — established and multi-location operations. Run the whole company on one white-labelled system. Best for 50+ staff, multiple sites or multiple brands.
Every tier ships the entire platform. The full visual Agent Builder, the CRM, the booking engine, forms, e-signature, payments, the connected inbox, the REST API and the MCP server are on all three. The tiers differ in how much we build for you, how much capacity you get, and which advanced modules (email marketing, lead sourcing, reputation, finance ERP, white-label) are switched on.
2. What "done-for-you" means
We don't hand over a login and wish you luck. Before go-live our team fully builds and wires up your agents — 1 on Launch, 3 on Growth, up to 10 on Command — each one connected to your CRM, calendar, phone numbers, knowledge base and tools, tested and live.
After delivery the entire platform is yours. With full access to the visual Agent Builder you can build more agents yourself, any time, with no developer — up to 10 on Launch, 20 on Growth and unlimited on Command, counting the ones we built for you.
The agent fleet we build
Launch — 1 agent
| # | Agent | What it does |
|---|---|---|
| 01 | AI Receptionist | Answers every inbound call 24/7, qualifies the caller, books, and routes. |
Growth — 3 agents
| # | Agent | What it does |
|---|---|---|
| 01 | AI Receptionist | Inbound, 24/7 — qualify, book, route. |
| 02 | Missed-Call Rescue | Instant callback on every missed call. |
| 03 | Appointment Setter & Reminder | Books appointments and cuts no-shows with reminders. |
Command — everything in Growth, plus a custom fleet of up to 10
| # | Agent | What it does |
|---|---|---|
| 04 | Sales Qualifier / SDR | Qualifies and routes hot leads straight to closers. |
| 05 | Support / Help-desk | Resolves inbound service queries end-to-end. |
| 06 | Collections / AR | Chases unpaid invoices automatically. |
| 07 | Multi-location Routing | Department- and site-aware call handling. |
| 08 | Custom Vertical Agents | Intake, triage — whatever the business needs. |
What the build fee covers
| Launch | Growth | Command | |
|---|---|---|---|
| Kickoff / discovery | Kickoff call & call-flow mapping | Discovery workshop & solution design | Solution design & process mapping |
| CRM | CRM + pipeline configured | Full CRM + pipeline automations | Full platform incl. Finance ERP & procurement |
| Integrations | 1–2 core integrations + numbers provisioned | Up to 5 integrations + data migration | Custom + native integrations + API |
| Revenue tooling | Booking, forms, e-sign & payments live | Email/voice campaigns & lead sourcing live | Full data migration + full white-label |
| Handover | One team training session | Quote-to-cash + branding · team training | Department-by-department rollout |
3. What each tier unlocks
This is the same comparison shown on sysevo.io/pricing and inside the app at /plans. It is the promise you buy against, and the feature gates in the product are derived from it.
Voice AI & calling
| Feature | Launch | Growth | Command |
|---|---|---|---|
| AI voice agents built for you | 1 | 3 | Up to 10 |
| Agents on your account (build your own) | 10 | 20 | Unlimited |
| Included minutes / month | 2,500 | 5,000 | 10,000 |
| Pay-as-you-go beyond included | $0.14/min | $0.12/min | $0.10/min |
| Phone numbers | 10 | 20 | Unlimited |
| Simultaneous live calls | 8 | 14 | 20 |
| Inbound reception · 24/7 | ✓ | ✓ | ✓ |
| Outbound calling & campaigns | ✓ | ✓ | ✓ |
| Visual Agent Builder & custom tools | ✓ | ✓ | ✓ |
| Call transfer, website widget & multi-language | ✓ | ✓ | ✓ |
| AI model choice (OpenAI · Claude · Gemini · Grok) | ✓ | ✓ | ✓ |
| Custom voices | 5 | 15 | 35 |
| Voice cloning | — | ✓ | ✓ |
| Recordings, transcripts & retention | 6 months | 12 months | Unlimited |
| SIP / bring-your-own-carrier | — | — | ✓ |
Analytics & caller memory
| Feature | Launch | Growth | Command |
|---|---|---|---|
| Live transcripts & per-call analysis | ✓ | ✓ | ✓ |
| Live monitoring, AI scoring & sentiment | — | ✓ | ✓ |
| Caller & agent memory | ✓ | ✓ | ✓ |
| Unified caller profiles & memory sharing | — | ✓ | ✓ |
| Append-only memory ledger (immutable) | ✓ | ✓ | ✓ |
| Industry fact schemas | — | ✓ | ✓ |
CRM & lead generation
| Feature | Launch | Growth | Command |
|---|---|---|---|
| Leads, contacts & pipeline | ✓ | ✓ | ✓ |
| Smart CRM projection (calls → CRM) | ✓ | ✓ | ✓ |
| Lead sourcing & enrichment | — | ✓ | ✓ |
| Lead scoring & routing | — | ✓ | ✓ |
| Calendar, scheduling & public booking | ✓ | ✓ | ✓ |
| Google & Apple calendar sync | ✓ | ✓ | ✓ |
| Round-robin & collective booking | ✓ | ✓ | ✓ |
| Forms engine & automations | Forms | + automations | + automations |
| Form analytics & conversion tracking | — | ✓ | ✓ |
| Bulk import & export (CSV) | ✓ | ✓ | ✓ |
| Industry-tailored CRM suite | — | ✓ | ✓ |
Sales & revenue
| Feature | Launch | Growth | Command |
|---|---|---|---|
| E-signature, contracts & NDA | ✓ | ✓ | ✓ |
| Payments (6 providers), checkout & catalogue | ✓ | ✓ | ✓ |
| Embeddable payment widgets | ✓ | ✓ | ✓ |
| Proposals & quote-to-cash | — | ✓ | ✓ |
| Recurring billing & invoicing | — | ✓ | ✓ |
Proposals and Quotes are reachable from Launch upward in the sidebar; the quote-to-cash pipeline they feed (recurring billing, invoicing) is Growth and above.
Finance & operations
| Feature | Launch | Growth | Command |
|---|---|---|---|
| Finance / ERP ledger & audit trail | — | — | ✓ |
| Multi-currency & tax / VAT engine | — | — | ✓ |
| Cash flow, P&L, budgets & forecasting | — | — | ✓ |
| AI CFO — finance chat & voice | — | — | ✓ |
| Procurement, suppliers & approvals | — | — | ✓ |
Marketing & email
| Feature | Launch | Growth | Command |
|---|---|---|---|
| Connected inbox (Gmail / Outlook / IMAP) | ✓ | ✓ | ✓ |
| Email templates | ✓ | ✓ | ✓ |
| Email campaigns & sequences | — | ✓ | ✓ |
| Monthly email sends | — | 25,000 | 100,000 |
| AI email responder | — | ✓ | ✓ |
| Custom sending domain | — | ✓ | ✓ |
| Landing pages & funnels | — | ✓ | ✓ |
| Reputation & review requests | — | ✓ | ✓ |
Reporting, platform & security
| Feature | Launch | Growth | Command |
|---|---|---|---|
| Standard reports & export (PDF/CSV/XLSX) | ✓ (fixed 12-section report) | ✓ | ✓ |
| Custom report builder & scheduled delivery | — | ✓ (24 sections) | ✓ |
| Vault — secure file sharing | ✓ | ✓ | ✓ |
| Vault storage (per user, pooled) | 5 GB | 10 GB | 20 GB |
| Team seats & roles | 3 | 10 | Unlimited |
| Integrations & webhooks | Standard | Standard | Custom / native |
| REST API, MCP server & API keys | ✓ | ✓ | ✓ |
| White-label | — | Your logo | Full white-label |
| Multi-location / multi-brand | — | — | ✓ |
| Data isolation & daily backups | ✓ | ✓ | ✓ |
| HIPAA + BAA · SSO / SAML | — | — | ✓ |
Onboarding & support
| Feature | Launch | Growth | Command |
|---|---|---|---|
| Done-for-you build & go-live | ~2 weeks | 3–4 weeks | 6–8 weeks, phased |
| Support | Priority + reviews | Dedicated CSM + SLA |
4. Allowances
Several things are metered per billing cycle. They live in different buckets and behave differently, so it is worth knowing which is which.
| Allowance | Launch | Growth | Command | Behaviour |
|---|---|---|---|---|
| Voice minutes | 2,500/mo | 5,000/mo | 10,000/mo | Resets monthly. Beyond it you pay your tier's PAYG rate from the wallet. Purchased minutes never expire. |
| Agents | 10 | 20 | Unlimited | A hard cap enforced when you create an agent. |
| Phone numbers | 10 | 20 | Unlimited | Counts active numbers only — a released number stops counting. |
| Seats | 3 | 10 | Unlimited | Team members with a login. |
| Concurrent calls | 8 | 14 | 20 | How many calls can be in progress at once. |
| Call retention | 6 months | 12 months | Unlimited | How long recordings and transcripts are kept. |
| Custom voices | 5 | 15 | 35 | Cloned or custom voices on the account. |
| Vault storage | 5 GB/seat | 10 GB/seat | 20 GB/seat | Pooled across the account and grows with the team. Extra storage packs can be bought on any tier. |
| Email sends | — | 25,000/mo | 100,000/mo | Calendar-month ceiling on campaign and sequence sends. |
| Lead credits | — | 500/mo | 2,000/mo | For Lead Sourcing. Reset, not topped up — unspent credits do not roll over. |
| Proposal credits | See below | See below | See below | For AI proposal generation. Reset each cycle; purchased credits do not expire. |
Minutes vs credits. Minutes you buy sit in your wallet and never expire. Plan allowances (minutes included with the plan, lead credits, proposal credits) are a usage right that resets each cycle — an unspent allowance is gone at the reset rather than accruing.
See Wallet, Minutes & PAYG for how minutes are consumed, topped up and auto-recharged.
5. Buying a tier
Because a tier is a build, checkout charges two numbers: a one-time build fee due today and a monthly platform fee that starts on the same schedule.
- Go to /plans inside the app, or sysevo.io/pricing, and choose a tier.
- You land on
/checkout/<tier>— Launch, Growth or Command. - Fill in the short form: your name, work email, business name, industry and team size. Every keystroke of progress is saved, so if you leave and come back nothing is lost.
- The order summary shows due today (the build fee) and then monthly (the platform fee), plus the minimum term.
- Complete payment. You are returned to a confirmation page and your account is provisioned.
- Your onboarding kicks off: kickoff call, call-flow mapping, and the build.
Command is a negotiated term. Launch and Growth commit to 12 months; Command's term is agreed per deal rather than fixed at checkout.
6. Upgrading
There are two upgrade paths, and the app picks the right one for you.
Already on a done-for-you tier — you go to /checkout/upgrade/<tier>. There is nothing to fill in: we already have your details. You pay only the difference in build fee between your current tier and the new one, and your monthly fee moves to the new tier's rate. The charge is always computed server-side from the live plan table, so the preview and the invoice cannot disagree.
On a legacy plan — you go to the full /checkout/<tier> flow instead. A legacy plan has no build fee on file to prorate against, and moving a legacy subscriber onto a done-for-you tier is a first sale rather than an upgrade.
When your plan changes, allowances are re-applied immediately: new agent cap, new seat cap, new minute allowance, new feature flags.
Going over a new cap. If you already run more agents than a lower tier allows, nothing is deleted — you simply cannot add more until you are back under the cap.
7. Legacy plans
Sysevo used to sell self-serve SaaS tiers: Free, Starter, Growth, Business and Enterprise, priced between €0 and €149/month. Those plans are no longer purchasable, but they remain fully active: if you are on one, you keep exactly the entitlements you pay for, and nothing has been taken away.
Legacy plans are mapped onto the new tier they rank alongside, so a feature gate written for the new tiers still lets a legacy subscriber through:
| Legacy plan | Ranks alongside | Upgrade offered |
|---|---|---|
| Free | (no subscription) | Launch |
| Starter | Launch | Growth |
| Growth (legacy) | Growth | Command |
| Business | Command | Command |
| Enterprise | Command / above | Command |
The old growth key was renamed to growth_legacy when the new Growth tier launched, and every subscriber was carried across unchanged.
If you read older documentation or an older screenshot that mentions Starter/Business/Enterprise limits, or a $29/$99/$149 price, that is the retired self-serve catalogue. The tables in this guide are the current one.
8. Add-ons and custom work
Anything outside the standard build is quoted from the rate card rather than bundled into the tier price:
- Extra done-for-you agent build
- Custom integration
- Data migration
- White-label
- WhatsApp / SMS channels
- Managed-service retainer
Ask your account manager, or open Support → New ticket in the portal, for a quote.
9. What a locked feature looks like
Sysevo never hides a page behind a broken link. When a page needs a higher tier you get one of three things:
An upgrade screen. The page renders a padlock, a one-line explanation of what the feature does, and an Upgrade button that takes you to the right checkout. This is what Reputation, Audiences, Campaigns, Sequences, Numbers, Proposals, Quotes and Contract Templates do below their tier.
A hidden nav entry. Some sections simply do not appear in the sidebar on lower tiers — Finance and Procurement, for example, appear only on Command. The URL is gated too: navigating to it directly still shows the upgrade screen rather than an empty page.
A disabled control with a tooltip. Where the feature exists but you have hit a numeric cap — agents, phone numbers, seats — the create button is greyed out and the tooltip names the limit.
Access control is never just a hidden menu item. Every gated surface is enforced at the route and in the database, so a bookmark or a shared link cannot get around a tier.
10. FAQ
Do included minutes roll over? No. The monthly minute allowance resets each cycle. Minutes you buy — top-ups and packs — sit in the wallet and never expire.
What happens when I run out of minutes mid-call? Calls in progress are concluded gracefully. Turn on auto-recharge in the Wallet so the balance tops itself up before that happens.
Do I need a plan to use the API? The REST API, API keys and the MCP server are included on every tier, including legacy plans. See Authentication and MCP Overview.
Can I build my own agents, or only use the ones you build? Both. Every tier ships the full visual Agent Builder. The done-for-you number is what we build before go-live; the agent allowance is the total you may run, ours and yours together.
What is the difference between "agents built for you" and "agents on the account"? The first is a delivery promise (1 / 3 / up to 10). The second is a cap (10 / 20 / unlimited) and it counts the built ones. On Launch, the receptionist we build you is 1 of your 10.
Can I change tier mid-term? Upward, yes, at any time — you pay the build-fee difference. Downgrades and term changes are handled by your account manager.
Which currency am I billed in? The done-for-you tiers are priced in USD. Legacy plans are billed in EUR.
Related guides
- Wallet, Minutes & PAYG — how minutes are consumed and topped up
- Billing & Invoices — invoices, payment method, and managing the subscription
- Getting Started — first steps after purchase
- System Overview — everything the platform contains