Voice AI Overview
The front page of the Voice AI hub — volume, talk time, spend, sentiment and alerts.
Overview is the front page of the Voice AI hub — your agent system at a glance. It answers the questions you have every morning: how many calls came in, how long we spent on the phone, what it cost, where callers are, and whether anything needs attention.
In this guide
- Getting to the page
- The period toggle
- The headline metrics
- Call activity
- Call locations
- Alerts
- Wallet and plan status
- Quick links
- Troubleshooting
1. Getting to the page
Opening the Voice AI hub lands here by default, at …/voice/overview. It is the first item in the left navigation.
The header reads Overview — "Your voice agent system at a glance."
2. The period toggle
Top right, three options:
| Period | Covers |
|---|---|
| Today | Midnight to now, broken down by hour. |
| This week | The current week, broken down by day. |
| This month | The current month, broken down by day. |
Everything on the page — metrics, chart, breakdowns — follows the selected period.
3. The headline metrics
| Metric | What it is |
|---|---|
| Calls | Total calls in the period, inbound and outbound. |
| Talk time | Total minutes spent on calls, shown as hours and minutes once it passes an hour. |
| Avg call | Average call length per conversation. |
| Spend | What the period's calls cost, excluding minutes covered by your plan allowance. |
"Excl. plan mins" matters. Spend is what you have paid beyond your included allowance, not the notional value of every minute. A month entirely inside your allowance shows a spend of $0.00 — that is correct, not a bug.
Inbound and outbound totals are shown separately alongside, so a quiet inbound day hidden behind a busy campaign is visible.
4. Call activity
A chart across the selected period showing, per bucket (hour or day):
- Calls — volume.
- Minutes — talk time.
- Cost — spend.
- Sentiment — positive, neutral and negative calls, stacked.
The sentiment split is what turns a volume chart into something worth reading: a spike in calls with a spike in negative sentiment is a different day from a spike in calls with a spike in positive.
5. Call locations
A globe plotting where your callers are, derived from their numbers. Useful for spotting a campaign dialling the wrong region, and for sanity-checking that the calling window you set matches where people actually are.
6. Alerts
System alerts appear here, each with a severity. These cover things that need a person: a wallet running low, a number that has stopped working, an agent erroring, an analysis backlog.
Alerts are informational on the Overview; the full alerts surface is administered by Sysevo.
7. Wallet and plan status
The page carries your current wallet balance and remaining plan minutes, with a link straight to top up. If auto-recharge is off and the balance is low, this is where you find out before a call fails rather than after.
Where a feature is not on your plan — campaigns on a free account, for example — the Overview shows an unlock panel in place of the section rather than a broken tile.
8. Quick links
A row of shortcuts to the places you go most:
- Manage agents → Voice Agents
- Conversations → Conversations & Recordings
- Tools → Tools
9. Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| All metrics show a dash | Still loading, or no calls in the period | Try a wider period |
| Spend is $0.00 on a busy month | Every minute was inside your plan allowance | This is correct — see the note above |
| The chart is empty but calls exist | The calls fall outside the selected period | Switch period |
| The globe shows nothing | Numbers could not be resolved to a region | Common with test numbers and some VoIP ranges |
| An alert won't clear | It reflects a live condition | Resolve the underlying issue; the alert clears on the next check |
Related guides
- Analytics — the full metrics dashboard
- Live Calls — what is happening right now
- Wallet, Minutes & PAYG — balance and top-ups
- Billing & Invoices — invoices and subscription