System Overview
A complete catalogue of the Sysevo platform — every product surface and how it fits together.
Everything Sysevo contains, in one place. Use this page to find the guide you need, to check whether a capability exists before asking for it, and to understand how the parts fit together.
Scope. This catalogue covers what customers use. Sysevo's own operator surfaces — feature flags, platform pricing, managed telephony, client-account administration — are not documented here. Developer surfaces have their own API reference and MCP guide.
1. What Sysevo is
Sysevo is a business operations platform with AI voice agents at the front of it.
Calls are answered, analysed and turned into records. Those records move through a CRM, a pipeline, a quote, a contract and a payment, and land in a ledger. Marketing, documents, files, reporting and targets sit around that spine. It is one system, and each part hands the next what it needs.
Three tiers — Launch, Growth and Command — decide how much we build for you, how much capacity you get, and which modules are switched on. See Plans & Subscriptions.
2. The Voice AI hub
| Surface | Guide | Plan |
|---|---|---|
| Overview — volume, talk time, spend, sentiment, caller locations, alerts | Voice AI Overview | All |
| Agents — create agents, voices, models, prompts, memory, deploy | Voice Agents | All |
| Agent Builder — the visual workflow builder, node types, testing, run history | Workflows | All |
| Campaigns — outbound calling at scale | Campaigns | All |
| Callbacks — people who asked to be rung back, scheduled or filed for review | Callbacks | All |
| Dispositions — what answered each number, and the suppression register | Dispositions | All |
| Compliance — verification, calling windows, legal floor by country | Compliance & Calling Hours | All |
| Tools — give agents actions | Tools | All |
| Knowledge Base — documents agents reference on calls | Knowledge Base | All |
| Phone Numbers — Quick Connect, bring your own provider | Phone Numbers | All |
| Live Calls — realtime board with live transcripts | Live Calls | All |
| Conversations — recordings, transcripts, metrics, outcomes | Conversations | All |
| Call Analysis — define what the AI extracts from every call | Call Analysis | All |
| Call Actions — what happens after a call, with approvals | Call Actions | All |
| Profiles — one record per caller, built from every call | Caller Profiles & Memory | Growth+ |
| Voice Library — browse, preview and clone voices | Voice Library | All (cloning Growth+) |
| Analytics — the metrics dashboard | Analytics | All |
| Wallet — minutes, packs, top-ups, auto-recharge | Wallet & Minutes | All |
| Billing — usage, invoices, payment method | Billing & Invoices | All |
| Settings — profile, organisation, seats, preferences | Account Settings | All |
| Developers — API keys and developer tooling | Authentication | All |
3. The Business OS
Every day
CRM
| Surface | Guide | Plan |
|---|---|---|
| Inbox | Inbox | All |
| Email Responder | Email Responder | Growth+ |
| Leads | Leads | All |
| Guest Relations | Guest Relations | All |
| Calendar & Booking | Calendar & Booking | All |
| Pipeline | Pipeline | All |
| Contacts | Contacts | All |
Marketing
| Surface | Guide | Plan |
|---|---|---|
| Templates | Templates | Launch+ |
| Audiences | Audiences | Growth+ |
| Email Campaigns | Email Campaigns | Growth+ |
| Sequences | Sequences | Growth+ |
| Lead Sourcing | Lead Sourcing | Growth+ |
| Reputation | Reputation | Growth+ |
Finance & revenue
| Surface | Guide | Plan |
|---|---|---|
| Finance | Finance | Command |
| Payments | Payments | All |
| Procurement | Procurement | Command |
| Proposals | Proposals | Launch+ |
| Quotes | Quotes | Launch+ |
Documents & performance
| Surface | Guide | Plan |
|---|---|---|
| Reports | Reports | All (builder Growth+) |
| Contracts | Contracts | All |
| Forms | Forms | All |
| Vault | Vault | All |
| Atlas | Atlas | Growth+ |
| Numbers | Numbers | Growth+ |
Account
4. Industry portals
Nine industries get a portal of their own. A portal is not a different product: it mounts the entire Business OS at its own URL prefix, adds the vertical's own surfaces on top, and renames things into the vertical's own language.
| Portal | Adds | Guide |
|---|---|---|
| Excursions & Tours | Bookings, catalogue, manifests, crew check-in, fleet, daily till, revenue, public booking pages | Excursions |
| Vacation Rentals | Reservations, properties, owners, cleaning & maintenance, OTA/iCal sync, dynamic pricing, upsells, guest portal, owner statements | Rentals |
| Real Estate | Listings, viewings, valuations, deals, matching, market insights, commissions, forecasting | Real Estate |
| Hospitality & Restaurants | Reservations, tables, orders, kitchen, menus, table QR, pay-tab, storefront | Hospitality |
| Veterinary | Triage, cases, patients and owners, referrals, emergency log, workload, complaints | Veterinary |
| Entertainment & Events | Shows, events, ticketing and check-in, talent, venues, settlements, public event pages | Entertainment |
| Dental | Appointments, patients, treatments, recalls, triage, emergency log | Dental |
| Marketing Agency | Client accounts, campaigns, projects, proposals, lead generation | Marketing |
| Call Centre | Live calls and queues, cases, claims forms, lead lists, dispositions | Call Centre |
Because the CRM is mounted rather than copied, a feature added to the Business OS appears in all nine.
5. Public-facing surfaces
Things your customers see, without a Sysevo login:
- Booking pages —
/book/<slug>, from booking links. - Forms — published forms, hosted or embedded.
- Payment checkout — payment links and embeddable widgets.
- Proposals and quotes — branded live links, optionally password-protected.
- Contracts and NDAs — signing pages.
- Review page — your reputation landing page.
- Vault shares — public links to shared documents.
- Industry public pages — excursion and rental listings and checkout, event pages and ticketing, restaurant storefront and table menus, the guest portal, the property-owner portal and the supplier portal.
6. Cross-cutting systems
These are not pages; they are behaviours that run underneath everything.
| System | What it does | Where it shows |
|---|---|---|
| Call analysis | Reads every call and produces a summary, sentiment, topics, outcome, action items and your custom fields. | Call Analysis |
| Disposition classification | Decides what answered, and whether the number should be dialled again. | Dispositions |
| Caller memory | An append-only ledger of facts per caller, optionally shared between agents. | Caller Profiles |
| CRM projection | Turns analysed calls into contacts, leads and timeline entries. | Leads · Contacts |
| Identity resolution | Deduplicates people across calls, emails, forms and imports, with a review queue for the uncertain cases. | Contacts |
| The post-call action engine | Fires tasks, appointments, emails, payment links, forms, document shares and review requests after a call. | Call Actions |
| Suppression | One register of numbers that must not be dialled, fed by dispositions, Guest Relations and manual decisions. | Dispositions |
| Plan gating | Feature availability by tier, enforced at the route and in the database. | Plans & Subscriptions |
| Role permissions | Eight capabilities across four roles, enforced in the database. | Team |
| Notifications | In-app, browser push, mobile push and email, per event and per user. | Settings |
| Branding & white-label | Your logo on Growth; full white-label with a custom domain on Command. | Plans & Subscriptions |
| Credits and allowances | Minutes, lead credits, proposal credits, email sends and Vault storage. | Plans & Subscriptions |
7. Developer surfaces
Included on every tier, legacy plans included.
- REST API — Overview · Authentication · API Keys
- MCP server — MCP Overview, for connecting AI editors
- Webhooks and integrations — Tools & Integrations · n8n, Zapier, Make
- SDK and code generation — Workflow SDK · SDK & Code Gen
- Reference — Node Types · Run Status · Campaign Status · Error Handling · Rate Limits · Security
8. Where to start
| If you are… | Start here |
|---|---|
| New to Sysevo | Getting Started |
| Choosing a tier | Plans & Subscriptions |
| Learning the portal | The Sysevo Business OS |
| Setting up agents | Voice Agents |
| Running outbound | Campaigns → Dispositions → Compliance |
| Automating follow-up | Call Analysis → Call Actions |
| Building on the API | Overview |